Our eFusionWorld team has created a real time educating blog post on how bigcommerce sellers or any other online seller can be benefitted by live support feature. The basic idea behind live support assistance is to satisfy customer regarding their query or complains.
When you crawl a bigcommerce site to purchase your required stuff, you need a help with that and wish anyone could guide you through the process. Suddenly a shop assistant jumps to help you. Isn’t it amazing? How relived you feel at that time?
How online support or assistance help buyers physiologically? Well, they help in many ways; it can be in the form of live chat, a contact number, an email or a toll free number. A buyer feels relaxed when he is assured that someone will resolve their problems before or after sales if any.
If the buyer is satisfied with support assistance offered at your site your success is guaranteed.
Hence, let us check the 7 benefits of live assistance that guarantees success to a bigcommerce site.
Buyer is Happy
No matter what, a buyer wants his/her problems to be solved as soon as possible. If you do so on time and quickly the buyer is happy. This is what live support does, making the overall shopping experience of the buyer effortless.
Live Support is Proactive
Actually live support doesn’t require anything from your buyer. They neither need to write any email or keep waiting on call. They just need to address their query to the support assistance and get it resolved.
Live Support gives you maximum engagement with buyer
Yes, live support maximizes your chances of maximum conversation at every single query arising with the buyer. It is fast and practical giving you every opportunity to answer buyer’s questions and get in touch with them more.
More engagement with the buyers. How?
1) By initiating talks with your buyer regarding their issues anytime
2) By assisting buyers at the most critical step of purchase
3) By detecting problematic areas of their purchase
A surprising benefit emerging out of this is – you will minimize buyer fleeing away rate. That means you can prevent buyer from cancelling their purchase by assisting them in their purchase process with live support.
Live Supports reinstates Trust factor
Live chat or live video calling gives you an identity. It helps buyers also to recognize you easily on any sales platform. One on one interaction between buyers and sellers strengthen the bond between them.
It is cost effective
Setting up a Live support assessment unit is not a rocket science and nor does it requires huge investment like other popular brands does. You save time, money & energy through a hands-on consumer’s live support cell.
Live support can get you Positive feedback
A happy buyer will always give you a positive feedback if his/her issues are addresses properly and immediately. These feeds can be used to improve user experiences on your site. These positive feeds will ultimately act as a guide to other buyers.
Live support enhances buyer’s experience
Buyers will gain access to use this particular feature anytime, anywhere they want. This will show your presence round the clock available all the time.
Consistency in online business always pays, giving your bigcommerce site a competitive edge. By giving instance support to buyers the bar of your customer service standards will sky-high and buyers shopping experience will also be enriched.
eFusionWorld is widely applauded designing company to give its buyers world class live support assistance 24×7 online.
Contact eFusionWorld for custom bigcommerce website design to increase positive feedbacks, sales and strong online recognition.